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FAQS
General
Consult the FAQs on this page if you have problems with logging in. If you cannot find the help you need, please contact us via the contact form and we'll be happy to help out.
Should you wish to lodge a complaint about our product or level of service, you can do so via the contact form. We take complaints seriously and will
respond to you promptly to help resolve the matter.
Should you have a product suggestion, you can make it via the contact form. Please make sure you tell us as much detail as possible and most of all, how many you would use and how soon you need it. Often there are minimum quantity requirements from suppliers which can make it difficult for us to add items into our range.
My Account
Login to your account via the login link at the top right hand corner of our site. Once logged
in, a link in the top right hand corner will display 'My Account', click this to access the options relating to your account details. Select 'Change Password' from the options on the left hand side. Enter your old password and
new password twice. Press continue to confirm your changes.
Visit the forgot password page. Enter the email address you used to create your account. A password reset email will be sent to your inbox. Be sure to check your spam folders in case your web service is filtering our emails.
Login to the site using your email address and password. Visit the 'My Account' area on the top left hand corner of the site. Choose 'Change Email Address' from the side menu options. Enter your new email address in both boxes to confirm.
If you cannot remember the email address linked to your original registration then create a
new registration using your last known email address (which you have access to). This will force the site to check the new registration against the customer database - if it finds a matching email address, it will prompt you to visit the forgot password page to reset your password using that address.
If you have any further queries, please contact us via the contact page for help.
Login to your
account via the login link at the top right hand corner of our site. Once logged in, a link in the top right hand corner will display 'My Account', click this to access the options relating to your account details. Select 'Change Details' from the options on the left hand side. Enter your new information. Press continue to confirm your changes.
Ordering Information
If you have nominated to purchase insurance on your order, please contact us via contact form to arrange a replacement. Not withstanding insurance, you may claim against the carrier for negligence if it can be proven. If you suspect your order may have arrived damaged ie; carton crushed or obviously dropped, take the matter up with the carrier. We recommend you do not open the parcel except in the presence of a representative of the carrier in order to verify any damage that has occurred.
Our stores generally carry substantial stock, but at times it may fall short. Contact us via the contact form, email and we can advise you the availability.
Upon order despatch we provide a consignment note/reference number via email which can be used to track your parcel through the courier company's website. If you did not receive your despatch email or you have deleted it, please contact us via phone or through the contact form and we can provide you with a tracking number for your parcel.
We accept Visa or Mastercard credit cards. We also accept bank transfers. See our bank deposit page to get our bank details to make a transfer. Please use your web order number as reference on the transfer so we can ensure prompt despatch of your goods. We can also accept money orders and personal cheques. Goods can only be released once payment has transferred.
We offer delivery via Australia Post, StarTrack by air and StarTrack by road.
Please note that "Overnight" options are not guaranteed. In most cases where the destination is within the metropolitan area
of a capital city and the order is processed on the same day, your order will arrive overnight. If you are located outside this area, delivery times may vary.
StarTrack overnight services are also subject to delays which are outside our control. If you require an item urgently, please let us know and we will do our best to get it to you in time. See our Shipping and Handling page for more extensive information
See our Shipping and Handling page for more extensive information.
For warranty claims, please see our warranty page for full details on how to go about returning the item to us. Not withstanding this, retail customers are entitled to our 14 day satisfaction guarantee. Simply contact us through the contact page to arrange a 'return authorisation number'.
We will refund your purchase in full, less transport costs on receipt of goods.
All returned goods must be in as sold condition including packaging, instructions and invoices etc.
No. We offer a flexible guest checkout system at SHINYTECH as
well as anonymous tracking.
Yes, we offer PayPal as a payment option for your order.
Please notify us as quickly as possible after order placement in order to ensure it is cancelled. You can contact us via the contact form.
Please notify us as quickly as possible after order placement in order to ensure your order can be modified. You can contact us via the contact form.
Yes we do.
All international orders are handled through our Sydney mailorder department. Our online site caters predominantly to Australian customers, however international customers can remove the local GST component of their order by selecting "International" in the shopping basket.
We ship around the globe to most countries. To get an indicative price for freight to your country, simply add an item to the basket, visit the basket screen and select "International" in the delivery method section. Choose your country from the dropdown and the choice of courier service. The basket will then update, showing the indicative price for international freight. All freight prices are shown in Australian Dollars.
Unfortunately this happens from time to time. Our inventory system is updated regularly, but in some cases a situation can occur where a product is sold out before inventory updates on the website occur. Inaccuracies in stock counts are also a fact of life in most warehousing and retailing operations.
We will happily take a backorder for the product or do our absolute best to ship the item from other available stock areas or stores if at all possible.